FAQ

When do I get my bill?

Your billing period ends on the 15th of every month. You have until the end of the month to pay your bill. If you have an online account with us, you can opt in for paperless billing. Just login to pay your bill using your account number and password.

The first bill sent to a new customer is for the service already used (from the date of the installation to the billing date) plus one month in advance. The billing date appears on the first page of the bill.

What happens to my phone system when the power goes out?

If there is a power outage, your phone system will also stop working. However, because 90% of our lines are buried underground, this helps to prevent outages during storm season, so you don't have to worry about your phone system not working.

We also provide a Battery Backup with every new phone system sold. The Battery Backup supplies power immediately to the telephone system if power is lost. They supply power to your phone system for approximately 1 hour.

Should I only rely on my Smartphone to manage my business?

If you want to promote a stable business face with continuity – investing in a stable and secure system is the way to go. Not having a business phone system makes it much more difficult to present a professional image.

If you have more than 2 employees, then taking advantage of a business phone service allows you access to professional features like call forwarding, digital receptionists, business-level voice mail, email notifications, etc.